Customer Service Dispatcher

LE GROUPE M OUELLET, an electrical contractor established in Boucherville for more than 30 years, is looking for a customer service dispatcher to join its team.
 

Main Responsibilities
 

• Manage the entire service request process, including receiving customer calls, opening work orders, scheduling service calls, coordinating materials and employees, following up and invoicing

• Schedule the work hours of a team of approximately 25 employees

• Coordinate and support the team to maintain a healthy, efficient and safe work environment

• Serve as the point person for more complex technical matters

• Resolve issues involving customers, employees and service calls

• Participate in the recruitment and hiring of new employees

• Perform various administrative duties related to the position
   

Mandatory Skills and Qualifications
 

• Knowledge of electricity or relevant experience in the electrical field

• Excellent organizational, priority-management and stress-management skills

• Ability to manage emergency situations effectively

• Proficiency in the Microsoft Office suite

• Excellent customer service and communication skills

• Ability to work as part of a team

• Independence, initiative and problem-solving skills
   

Assets
 

• Knowledge of Acomba and Servex software

• Experience in dispatching, personnel coordination or a similar position
   

Working Conditions
 

• Permanent full-time position

• 40 hours per week, Monday to Friday

• Work location: Boucherville
   

If you are organized, dynamic and enjoy taking on challenges in an environment where no two days are alike, we would like to meet you.